Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
What is the standard shipping time for gym equipment?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while heavy equipment may require freight delivery which can take 7-14 days.
Do you offer professional installation for treadmills and home gyms?
Yes, we offer white-glove delivery and professional assembly services for large equipment. You can select this option at checkout for an additional fee.
What is your return policy for fitness gear?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain items like compression wear and yoga mats must be unopened.
Are your products covered by a warranty?
All Life Fitness Brands equipment comes with a manufacturer's warranty. This typically includes a lifetime warranty on frames, 2-5 years on parts, and 1 year for labor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger equipment purchases.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your delivery's progress in real-time.